Shipping and Return Policy 

We want you to feel confident and informed when shopping with us. Below are answers to our most commonly asked questions. If you need additional help, please don’t hesitate to contact us.

Please review our policies carefully before placing an order. By purchasing from our website, you agree to the terms outlined below.

Orders & Processing

How long does it take to process my order?
Orders are processed within 1-3 business days, excluding weekends and holidays.

Shipping Policy

Do you ship nationwide?
Yes, we ship within the United States. International shipping availability will be noted if offered.

How long does shipping take?
Shipping typically takes 3–7 business days once the order has been processed.

Do you provide tracking information?
Yes. Tracking details are sent via email once your order has shipped.

Returns & Exchanges Policy

Do we accept returns or exchanges?
Due to the hygienic nature of wigs, all sales are final. We do not accept returns or exchanges.

What if my wig arrives damaged or incorrect?
Please contact us within 48 hours of delivery with clear photos so we can assist you.

Payments

What forms of payment do you accept?
We accept major debit and credit cards. Additional payment options may be available at checkout.

General Questions

Can I cancel my order?
Orders cannot be canceled once processing has begun.

How can I contact customer support?
You may reach us via our Contact Page or email. Please allow 24–48 business hours for a response.